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KYC Policy


KYT Policy
(Know Your Transaction)

Effective Date: November 1, 2021.
Updated May 27, 2022.
The KYT Policy (Know Your Transaction) aims to identify the client of a transaction in cases where the Service has reasonable suspicions that the Client is using igaming.casa for unintended purposes.

Such a precedent may arise if the Service suspects the Client of illegal actions that could be classified as money laundering or attempts to launder digital assets obtained unlawfully or funds that have a clearly criminal origin. For these purposes, the Service has the right to use any legal information, third-party means of analyzing the origin of digital assets, as well as its own developments of a screening system. Any presence of high-risk assets as a result of the verification may raise suspicion.

In this case, the Service igaming.casa reserves the full right to:

- Require the Client to provide additional information revealing the origin of digital assets and/or confirmation that these assets were not obtained unlawfully;
- Block the account and any operations related to the Client, transfer all available incident information and documents to regulatory financial agencies and/or law enforcement agencies at the Service's registered location and, if necessary, at the Client's registered address;
- Request documents from the Client that confirm their identity, physical existence, registered address, and solvency;
- Refund digital assets only to the details from which the transfer was made or switch to other details after a full verification by the Service's security service, if the legal origin of the Client's funds was verified;
- Refuse the Client’s withdrawal of funds to third-party accounts without explanation;
- Withhold the Client's funds until a full investigation of the incident is completed;
- The Service reserves the right to monitor the entire chain of transactions to identify suspicious transactions;
- The Service reserves the right to refuse the Client the provision of services if the Service has reasonable suspicions regarding the legality of the origin of digital assets and to withhold funds in special accounts of the Service;
- The Service reserves the right to refuse the Client the provision of services if the Service has reasonable suspicions regarding the legality of the origin of digital assets and to withhold funds in special accounts of the Service if it is impossible to trace the entire chain of movement of digital assets from the moment they appeared.

The conditions for refunds frozen for verification following the AML analysis of the transaction:

Refunds are made after a full verification by the Service's security service, which may include detailed verification of the sender. Refunds are processed minus a fee of up to 5% of the transaction amount to cover the labor costs for processing the application and organizing the refund.
A refund, subject to approval by the Service, will be processed by the Service within 7 (seven) calendar days from the date the User was notified of the Service's decision regarding their refund request.
When processing a refund after verification, the user must confirm the details for receiving the refund.

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